How long will it take for my order to arrive?
Made in California ships most orders by FEDEX ground. Delivery
time is 1-8 days depending on delivery location. Most orders
are received in 3-6 business days. Allow more time for Alaska,
Hawaii, U.S. territories and International shipments. Shipping
does not include the day the order was placed or weekends
and holidays. Please add extra time during the Christmas
season and other observed holidays. For more shipping information
and delivery estimates click here.
Are all of your products really made in California?
We make an effort to insure that our products
are being grown, manufactured, made, produced and caught in
California. Some products may contain ingredients from other
states. Some products are packaged with materials not made
in California. A few products such as books may be about
California or by
California authors but can be published outside of California.
Some novelty items such as t-shirts, small toys, patches may be
imported. Customers have requested we carry a few products
from California companies that are imported. These products
are listed as imported in the product description.
Are you associated with www.madeincalifornia.com or Made in California LTD?
Although our names are similar we are not associated with www.madeincalifornia.com or the Made In California LTD at the Nut Tree in Vacavile.
Where can I find Made in California Products?
You may find our products in specialty food and grocrey stores and gift shops accross the United States. We do not have any outlets outside of the US.
Why can't I add items to my shopping cart?
When this happen, our experience is that your cookies may not be
enabled. To use our site, your web browser must be set to accept
cookies. To set your browser to accept cookies, look under "Preferences" or "Options" in
your browser. We have also experienced incidents where your
employer's firewall may be blocking our cookies.
Why do we require Cookies?
When you add items to
your cart, that cart is given an identifying number that allows
our system to remember which items are in it. Without the cookie,
items would disappear from your shopping cart as soon as you clicked
to a different page. Cookies help make the shopping experience
quick, efficient and easy. Cookies are enabled by default in most
browsers, and if you've disabled your cookies you may have problems
ordering from most online retailers. While some companies have
used cookies to track user buying history, personal information
Do you guarantee the quality of your products?
Made in California
products are made of the highest quality. If you aren't satisfied,
just call our customer service department within 7 days of receiving
your order and we will work with you to try to resolve the issue.
Do I have to have an account in order to browse the website?
No. You can browse our entire site without entering any personal
information. Purchases will require that you provide us with
billing and shipping information. Be assured that we will NOT
sell, rent or give away any of your personal information, including
your email address. You may also place your order by calling
How do I place an order?
Made in California has
simplified the ordering process so that it is quick and easy.
Once you have found a product while browsing the website, click
on the “Add One to Basket.” The item will then be entered into
your shopping “Basket.” You can continue shopping Made in
California for more great products. Once you have completed your
you can proceed to the “View Basket” button located in the
upper right corner of the website. This will show you all the
in your cart and allow you the opportunity
to increase quantities delete items and provides you with your shopping
cart subtotal. If the order is to your satisfaction press the
“checkout” button. You will then be asked your billing and shipping
What if I want to ship to another individual or address?
It is simple! During the checkout process you will be asked both the “Bill To” address(yourself) and the “Ship To” address(recipient).
What if my package is a gift?
During the checkout
process you will be given the opportunity to state your order
is a gift. After completing the ship and bill to information
page you will be directed to a “Additional Information” page.
You can select a gift boxing/wrapping, free gift card and special
handling instructions. On Gift orders we do not include
an invoice in the shipping box.
May I place my orders by phone/mail/fax?
You can place your
orders by phone at 916-351-1495 or by fax at 916-358-7095
during the hours of 10am-5pm PST. For Fax and Mail orders please
use our Mail/Fax
do you need my phone number and email address?
We only use your phone
number if we need to contact you about your order. We also supply
your phone number to FedEx in the event the delivery driver can
not find your address they may call you. We use your email address
to send you a receipt of your order and tracking information.
We do NOT use your phone number or email address for any marketing
purposes. We do not sell, rent or give away any of your personal
Is my Credit Card and personal information
Made in California uses
the most up to date security methods. We do not store Credit
Card information. As soon as your order is processed our computer
system deletes your Credit Card information. Made in California
is monitored, tested and certified by two third party Security
Companies (SecurityMetrics, Inc. and Comodo CA Limited). This insures we have addressed all security
vulnerabilities and meet Payment Card Industry Data Security Standards (PCI DSS).
How quickly should I expect a response to my online order?
You will receive an e-mail confirmation of your order. Most e-mail receipts are
received within a few minutes. If you do not immediately receive your receipt,
please allow up to an hour for it to be delivered before contacting us.
If you have not received your receipt, please also check your SPAM or JUNK
mail folders, as it may have been automatically stopped and moved into your
SPAM or JUNK Mail folder instead of being sent to your Inbox. You can add
to your safe mail list to avoid your receipts
being marked as SPAM. We also use to communicate with our customers.
Why is shipping so expensive?
Shipping costs have risen considerably due to fuel cost. FedEx now
has, not only, a fuel surcharge, but a delivery area surcharge and a residential
delivery surcharge. This is common with all commercial carriers (UPS, DHL,
etc..) We add a minimal charge for packing materials. Currently this is 0 to 1%
of shipping cost on ground orders.
We hope this explains a little about your shipping fees and why they might vary,
or seem higher than you expected.
If you are shopping online, then your shipping will be calculated via a live
connection to the FedEx web servers. If you are shipping outside the continental
United States. We use the US Postal Service to ship these orders. Please contact
us by email or phone for a price quote.
How soon after I place my order can I expect it to be shipped?
Made in California makes
every effort to ship orders the first working day after the order
is received. If an order is received by 12 noon PST, M-F most
orders will be shipped that day. If your order is going to be
delayed more that 3 business day, we will email you.
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